Ref. : Q011

METHODS, TECHNIQUES AND TOOLS

The objectives

  • Understand the requirements of the ISO 19011 standard
  • Know how to apply the audit methodology defined by the ISO 19011 standard
  • Acquire the confidence needed to conduct internal audits

Target audience

  • Quality managers
  • Quality officers
  • Technical managers committed to improve practices
  • Staff required to conduct internal audits

Prerequisites

  • Good knowledge of ISO 9001 or other quality management standards

Program

  • Refreshers on Quality Management Systems
  • Objectives and principles of Internal Audit
  • Normative context
  • Audit communication
  • Audit planning and preparation
  • Audit execution
  • Closing meeting and audit report
  • Simulation exercise
  • Measure the efficiency of internal audits

Teaching ressources

  • Presentations
  • Workshops
  • Exercises, examples
  • Interactions, discussions
  • Video materials
  • Technical files provided to each trainee
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