Ref. : Q014

The objectives

  • Master the essential tools to effectively manage processes

Target audience

  • Anyone wishing to get involved in a quality approach

Prerequisites

  • No prerequisites needed

Program

  • The process approach:
  • The principles and challenges of the process approach
  • Process modeling
  • Purposes and characteristics of a process
  • Input and output elements
  • Resources, stakeholders, means
  • Management by processes
  • Customer/supplier relationships
  • Risk management
  • Interfaces between processes
  • Manage and improve processes
  • Pilot Roles and Responsibilities
  • Indicators and dashboards
  • Customer care
  • Measure the operation, performance and maturity of the process
  • Process reviews
  • Implement continuous process improvement
  • Communicate on results and actions

Teaching ressources

  • Presentations
  • Workshops
  • Exercises
  • Interactions & discussions
  • Video materials
  • Technical files provided to each trainee
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